User Management
INFO
User Type Guide
| Permission | Access Scope | Notes |
|---|---|---|
| Admin | Full access to all Luna menus; can create and manage sub-accounts (reset passwords, delete accounts) | A maximum of 3 Active Admin accounts can exist at a time |
| Ticketing User | All menus except User Management (booking, ticketing, refund, PNR change, ancillary services, reports) | Access to most operational functions |
| User | Booking inquiry and download, report inquiry | Can only look up existing PNRs; cannot make changes or process additional payments |
Account Status Guide
User List
You can view the account list for your Agency in the User Management menu.
Search Filters
| Search Field | Description |
|---|---|
| Created Date | Search by user creation date range. |
| Role | Select from Admin, Ticketing User, or User. Multiple selections are allowed. |
| Status | Filter by account status. (Invited / Active / Locked / Dormant / Disabled) |
| Search by login ID (email). Partial string searches are supported. |
List Fields
Agency IDEmail (Login ID) — Click to open a popup with the user's detailed information.Phone NumberUserType (Permission level)Status (Account status)Created Date (Account creation date)Last Accessed Date (Date of last login)Viewing and Editing User Information
Clicking the Email opens the user detail information popup.
Changing Account Status
Change to Active button: Reactivates a deactivated account.Change to Disabled button: Blocks the account and force-logs out the user.Change to Disabled to your own account.Password Reset
Reset Password button sends a password reset link to the user's email address.Registering a New User
Register New User button to create a new account.Enter the Email, permission level, and memo on the new user registration screen to create the account.
Enter Email (ID)
Enter a unique email address. An already registered email cannot be used.
Select User Type
Select a permission level: Admin, Ticketing User, or User.
Enter Additional Information (Optional)
Enter an admin-only memo (e.g., full name, role). This information is not visible to regular users.
Create New User
Click the Immediately after creation, the account status is
Create New User button to create the account. An invitation email will be sent to the specified email address.Invited. Once the user sets a password via the email link, the status automatically changes to Active.Related Guide Links
Modified at 2026-03-27 08:08:43