HaloSync
prod
  • prod
  • sbx
Home
LunaAlbus
Home
LunaAlbus
prod
  • prod
  • sbx
prod
  • prod
  • sbx
  1. Albus User Guide
  • HaloSync Portal
  • Getting Started
    • About HaloSync
    • Supported Airlines & Onboarding
    • Quickstart
  • Operations & Support
    • Airline Operational Notes
    • FAQ & Contact
    • Reporting an Issue
  • Integration Guides
    • 🔐 Authentication (HMAC)
    • 🔑 Transaction ID Guidelines
    • Carrier Support Matrix
    • Error Handling & Troubleshooting
  • API Reference
    • OrderChangeNotif
    • AirShopping
    • OfferPrice
    • OrderCreate
    • OrderRetrieve
    • ServiceList
    • SeatAvailability
    • OrderReshop
    • OrderQuote
    • OrderChange
    • OrderCancel
  • Release Notes
    • PolarHub Release Note
    • Albus Release Note
    • Luna Release Note
  • Product Guides
    • Albus User Guide
      • Sign In
      • Dashboard
      • Shopping Offer
      • PolarHub Credential
      • Airline Profile
      • Airline Route Control
      • Airline L2B Limit
      • Airline Timeout
      • Customer Account
      • Albus Admin & User
      • Account Billing
      • Insight
      • Reservation
    • Luna User Guide
      • Login
      • Main Screen & Lists
      • Booking & Ticketing
      • Booking Cancellation
      • Booking PNR Details
      • Booking Change
      • Ancillary Services
      • User Management
  • Schemas
    • Archived
      • PolarHub Schema 2025.3
        • comm
          • TravelAgencyType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResponseParameterType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferType
          • OfferItemInfoType
          • PaxType
          • PaymentType
          • ContactInfoType
          • OrderViewOrderType
          • OfferType_Extend
        • AirShoppingRQ
        • AirShoppingRS
        • OfferPriceRQ
        • OfferPriceRS
        • OrderCreateRQ
        • OrderViewRS
        • SeatAvailabilityRQ
        • SeatAvailabilityRS
        • ServiceListRQ
        • ServiceListRS
        • OrderRetrieveRQ
        • OrderReshopRQ
        • OrderQuoteRQ
        • OrderReshopRS
        • OrderCancelRQ
        • OrderCancelRS
        • OrderChangeRQ
      • PolarHub Schema 2025.6
        • comm
          • RequestOfferItemType
          • RequestOrderItemType
          • OrderServicingDeleteType
          • TravelAgencyType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResponseParameterType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferType
          • OfferItemInfoType
          • PaxType
          • PaymentType
          • ContactInfoType
          • OrderViewOrderType
          • OfferType_Extend
        • AirShoppingRQ
        • AirShoppingRS
        • OfferPriceRQ
        • OfferPriceRS
        • OrderCreateRQ
        • OrderViewRS
        • SeatAvailabilityRQ
        • SeatAvailabilityRS
        • ServiceListRQ
        • ServiceListRS
        • OrderRetrieveRQ
        • OrderReshopRQ
        • OrderQuoteRQ
        • OrderReshopRS
        • OrderCancelRQ
        • OrderCancelRS
        • OrderChangeRQ
      • PolarHub Schema 2025.7
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
      • PolarHub Schema 2025.9
        • Acknowledgement
        • OrderChangeNotif
      • PolarHub Schema 2026.3
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
          • PayerType
        • AirShoppingRS
        • OrderViewRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
        • OrderChangeNotif
        • Acknowledgement
      • PolarHub Schema 2026.2
        • comm
          • PayerType
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
        • OrderChangeNotif
        • Acknowledgement
      • PolarHub Schema 2026.1
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
    • PolarHub Schema 2026.5 (Latest)
      • comm
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
        • PayerType
      • AirShoppingRS
      • OrderViewRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
      • OrderChangeNotif
      • Acknowledgement
  1. Albus User Guide

Customer Account

Your Customer Account page is where you check your account's status and keep its details up to date — your business profile, billing overview, and operational settings, all organized into three tabs.
TIP
Open it from Account > Customer Account in the sidebar. As an Admin or User, you land straight on your own account. You'll see three tabs: Account Info, Billing Info, and Operations.
NOTE
Account-state alerts appear in a banner at the top of the page, above the tabs. If your account is billed through AWS Marketplace, a banner here also links you to manage your subscription in AWS Marketplace.

Saving Your Changes#

Edits across all three tabs are saved together: click Save on any tab and Albus saves everything at once. If a required field is missing, Albus jumps you to the tab that needs fixing. Switching between tabs never loses your edits — nothing is saved or discarded until you click Save.
TIP
The Sales Branch list on the Operations tab is the exception — those rows save on their own, separately from the main Save.
Each tab also has a View Audit Log button that opens the account's full change history (who changed what, and when), scoped to your own account.

Account Info Tab#

This tab shows your account's current status and your editable business profile.
Account state appears as three read-only badges — Account Status, Boarding Status, and Force Restriction — kept up to date by the system.
(Admins only) Use Request Termination to wind down service for your account. It opens the Service Termination Request screen, and is only clickable when your account is eligible.

Edit your business profile#

Role required: Albus Admin or User (your own account)
Location: Account Info tab → Business Profile
1
Open the Account Info tab
Open the Account Info tab.
2
Update your details
Update any field in Business Profile.
3
Save
Click Save and wait for the success message.

Billing Info Tab#

A read-only overview of your usage and billing, plus an editable billing profile at the bottom for invoice-billed accounts.
Usage this Month — your usage against your plan's limits, with a cost preview and a billing breakdown for the period. What you see adapts to your pricing plan.
Active Pricing Contract — a snapshot of your current plan: contract period, plan type, usage policy, and contract status.
Recent Invoice — your latest invoice (month, amount, and status). View Detail opens it; View All opens the Account Billing list.
NOTE
You'll only see invoices that have been sent to you — Invoice Sent, Overdue, or Paid.
Your billing profile — If you're billed by invoice, you can edit a Billing Profile for Invoice (Bill To name, Tax ID, and billing address — all optional), then click Save. If you're billed through AWS Marketplace, you'll see a read-only AWS reference instead.
screenshots/customer-account-v14_usage-preview.png
Usage section at Billing Info tab shows usage and billing preview of this month

Operations Tab#

Manage your point-of-sale settings and sales branches here.

Operational Settings (editable)#

Edit your localization settings and click Save:
FieldNotes
POS Country CodeYour point-of-sale country.
POS City Code / Time ZoneA combined field — pick one option (for example, SEL - Seoul (UTC+9)).
POS Currency CodeFor example, USD (US Dollar) or KRW (Korean Won).
Date FormatHow dates and times display across Albus.
IATARead-only.
NOTE
A new Date Format takes effect after you log out and sign back in.

Sales Branch (editable, row by row)#

Manage your branches in an inline table — you can add, edit, and delete rows. Each branch needs a Sales Branch code and a Branch Name.
1
Open or add a row
Add a new row, or open an existing one.
2
Fill in the branch
Enter the Sales Branch code and Branch Name (both required).
3
Save the row
Save the row — it saves immediately on its own.
4
Delete a branch (optional)
To remove a branch, delete its row and confirm.
screenshots/customer-account-v14__sales-branch.png
Sales Branch section at Operations tab
Modified at 2026-06-30 07:42:59
Previous
Airline Timeout
Next
Albus Admin & User
Built with