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  1. Albus User Guide
  • HaloSync Portal
  • Getting Started
    • About HaloSync
    • Supported Airlines & Onboarding
    • Quickstart
  • Operations & Support
    • Airline Operational Notes
    • FAQ & Contact
    • Reporting an Issue
  • Integration Guides
    • 🔐 Authentication (HMAC)
    • 🔑 Transaction ID Guidelines
    • Carrier Support Matrix
    • Error Handling & Troubleshooting
  • API Reference
    • OrderChangeNotif
    • AirShopping
    • OfferPrice
    • OrderCreate
    • OrderRetrieve
    • ServiceList
    • SeatAvailability
    • OrderReshop
    • OrderQuote
    • OrderChange
    • OrderCancel
  • Release Notes
    • PolarHub Release Note
    • Albus Release Note
    • Luna Release Note
  • Product Guides
    • Albus User Guide
      • Sign In
      • Dashboard
      • Shopping Offer
      • PolarHub Credential
      • Airline Profile
      • Airline Route Control
      • Airline L2B Limit
      • Airline Timeout
      • Customer Account
      • Albus Admin & User
      • Account Billing
      • Insight
      • Reservation
    • Luna User Guide
      • Login
      • Main Screen & Lists
      • Booking & Ticketing
      • Booking Cancellation
      • Booking PNR Details
      • Booking Change
      • Ancillary Services
      • User Management
  • Schemas
    • Archived
      • PolarHub Schema 2025.3
        • comm
          • TravelAgencyType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResponseParameterType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferType
          • OfferItemInfoType
          • PaxType
          • PaymentType
          • ContactInfoType
          • OrderViewOrderType
          • OfferType_Extend
        • AirShoppingRQ
        • AirShoppingRS
        • OfferPriceRQ
        • OfferPriceRS
        • OrderCreateRQ
        • OrderViewRS
        • SeatAvailabilityRQ
        • SeatAvailabilityRS
        • ServiceListRQ
        • ServiceListRS
        • OrderRetrieveRQ
        • OrderReshopRQ
        • OrderQuoteRQ
        • OrderReshopRS
        • OrderCancelRQ
        • OrderCancelRS
        • OrderChangeRQ
      • PolarHub Schema 2025.6
        • comm
          • RequestOfferItemType
          • RequestOrderItemType
          • OrderServicingDeleteType
          • TravelAgencyType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResponseParameterType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferType
          • OfferItemInfoType
          • PaxType
          • PaymentType
          • ContactInfoType
          • OrderViewOrderType
          • OfferType_Extend
        • AirShoppingRQ
        • AirShoppingRS
        • OfferPriceRQ
        • OfferPriceRS
        • OrderCreateRQ
        • OrderViewRS
        • SeatAvailabilityRQ
        • SeatAvailabilityRS
        • ServiceListRQ
        • ServiceListRS
        • OrderRetrieveRQ
        • OrderReshopRQ
        • OrderQuoteRQ
        • OrderReshopRS
        • OrderCancelRQ
        • OrderCancelRS
        • OrderChangeRQ
      • PolarHub Schema 2025.7
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
      • PolarHub Schema 2025.9
        • Acknowledgement
        • OrderChangeNotif
      • PolarHub Schema 2026.3
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
          • PayerType
        • AirShoppingRS
        • OrderViewRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
        • OrderChangeNotif
        • Acknowledgement
      • PolarHub Schema 2026.2
        • comm
          • PayerType
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
        • OrderChangeNotif
        • Acknowledgement
      • PolarHub Schema 2026.1
        • comm
          • TravelAgencyType
          • ResponseParameterType
          • OrderViewOrderType
          • OfferType
          • OfferType_Extend
          • PaymentType
          • OriginDestType
          • PaxCodeType
          • CriteriaType
          • ResultMessageType
          • DataListsType
          • OrderOfferType
          • OfferItemInfoType
          • PaxType
          • ContactInfoType
        • OrderViewRS
        • AirShoppingRS
        • OfferPriceRS
        • OrderReshopRS
        • OrderCreateRQ
        • OrderChangeRQ
        • SeatAvailabilityRS
        • ServiceListRS
        • OrderCancelRS
        • OrderCancelRQ
        • OrderQuoteRQ
        • OfferPriceRQ
        • AirShoppingRQ
        • SeatAvailabilityRQ
        • OrderRetrieveRQ
        • OrderReshopRQ
        • ServiceListRQ
    • PolarHub Schema 2026.5 (Latest)
      • comm
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
        • PayerType
      • AirShoppingRS
      • OrderViewRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
      • OrderChangeNotif
      • Acknowledgement
  1. Albus User Guide

Sign In

Access Albus#

Welcome! Albus is the central "brain" of your NDC (New Distribution Capability) operations, and getting in securely is your first step toward managing your flights and offers. Set up your account for the first time, recover access if you're locked out, and find your way around once you're in.
TIP
New here? Start with Your First-Time Login below. Already have an account but can't get in? Jump straight to Resetting a Forgotten Password.

Your First-Time Login#

When an Albus Admin creates your account, you'll receive an invitation email. Activating your access takes just a few minutes.

Prerequisites#

Role Required: Any invited Albus Admin or Albus User.
Location: The invitation email sent to your registered address.

Activate your account#

1
Open the invitation email
Open the invitation email sent to your registered address.
2
Open the Reset Password page
Click the link in the email to open the Reset Password page.
3
Enter the Temporary Password
Enter the Temporary Password from your email.
4
Create a new password
Create a new password that meets the security requirements.
5
Sign in
Sign in with your email and your brand-new password.
access-albus__reset-password.png
Reset Password page with Temporary Password, New Password, and Confirm Password fields
WARNING
Your invitation link and temporary password are valid for 7 days. If they expire, ask your Albus Admin to resend the invitation or trigger a password reset for you.

Resetting a Forgotten Password#

Can't remember your password? Don't worry — you can regain access yourself from the sign-in page in a few quick steps.

Prerequisites#

Role Required: None — anyone with an Albus account can reset their own password.
Location: The Sign-in page.

Reset your password#

1
Open Forgot password
On the Sign-in page, click Forgot password?.
2
Request a verification email
Enter your Email address and click Send E-mail.
3
Check your inbox
Check your inbox for a verification code.
4
Enter the code and set a new password
Enter the Verification Code on the Albus reset page and set a new password.
5
Log in
Log in right away with your updated credentials.
access-albus__forgot-password.png
Sign-in page highlighting the Forgot password link
WARNING
The verification code expires in 1 hour, so finish the reset as soon as the email arrives.

Password & Account Security Rules#

To keep your data safe, Albus follows strict security protocols. Keep these rules in mind whenever you set or change a password.
RuleRequirement
Password ComplexityMust be 8–64 characters and include a mix of uppercase, lowercase, numbers, and special characters.
Account LockYour account is locked for 15 minutes after 5 failed login attempts.
Password ExpiryYou'll need to update your password every 90 days.

Staying Signed In: Session & Auto-Logout#

Albus balances security and convenience by managing your login session based on your activity. Knowing how this works helps you avoid unexpected logouts during your work.
How session extension works:
1.
Automatic extension: Your session is scheduled to extend every 4 hours after you log in.
2.
Activity check: Albus looks for activity — clicks, page transitions, or data entries — within the last 1 hour of each 4-hour cycle.
3.
Automatic logout: If no activity is detected during that final 1-hour window, your session won't extend and you'll be logged out automatically.
PolicyDetails
Extension CycleEvery 4 hours
Activity WindowWithin the 60 minutes before each extension point
Auto-Logout TriggerNo activity during the Activity Window
NOTE
Working on something long-running? A quick click or page change within the activity window keeps your session alive.

Exploring Your Dashboard#

Once you log in, you'll land on Home (Dashboard) — your starting point for everything in Albus. From here you can view real-time usage metrics for your agency and reach every menu from the sidebar:
Shopping Console and Aggregator Control
Account Settings and Billing Reports (Admins only)
access-albus__dashboard.png
Home (Dashboard) showing usage metrics and the sidebar menu
NOTE
Account Settings and Billing Reports are available to Albus Admins only. If you don't see them, your account is an Albus User — ask your Admin if you need access.
Modified at 2026-06-30 07:42:59
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