Booking & Ticketing

This guide explains how to search for new itineraries in Luna, create a booking, and complete payment and ticketing.

Navigation

Click the Book Flights button in the top navigation bar.

Multiple Book Flights tabs can be opened simultaneously to compare multiple itinerary conditions.

Flight Schedule Search

Enter the itinerary type and search conditions in the Book Flights tab.

When the Book Flights tab opens, the flight schedule search area is displayed.

Select Itinerary Type

Choose the required itinerary type: Round Trip, One-way, or Multi-city.

For multi-city, up to 4 segments can be entered.

Enter Search Conditions

Flight Schedule (Required): Enter origin, destination, and departure date.

From / To: Enter the 3-letter airport code. Click the swap button to swap origin and destination.

Depart / Return: Select dates from the calendar. For one-way, only Depart is shown. For multi-city, date fields increase by segment count.

Passenger: Select a mix of adults, children, and infants, up to 9 total.

Cabin: Select the desired cabin class. Mixed cabin class searches are not supported.

Airline: Displays airlines available for booking/ticketing for the logged-in account. Searched by 2-letter marketing carrier code. Multiple selections allowed; if none selected, all airlines are included.

Direct: Check to filter for non-stop flights only.

Enter Additional Info

FFN Info: Click the FFN Info button to enter mileage numbers per airline.

Promotion Code: Click the Promotion Code button to enter airline-specific promotion codes.

Once all conditions are entered, click the Search button.

To clear all inputs, click the Reset button.

Please note when entering search conditions

A maximum of 9 passengers can be selected.

The number of infant passengers cannot exceed the number of adult passengers.

Multi-city itineraries support a maximum of 4 segments.

Entering FFN Information

Enter the airline and mileage number in the FFN Information popup.

Clicking the FFN Info button opens a popup where FFN information can be entered.

Clicking the button without entering a passenger will display the message Please enter a passenger.

Infants cannot have FFN information entered.

After selecting the FFN airline and entering the mileage number, the Enter button becomes active.

Clicking the Enter button displays the message FFN information has been entered, and the flight schedule search area shows it in PTC / FFN format.

Entering a Promotion Code

Enter airline-specific codes in the Promotion Code popup.

Clicking the Promotion Code button opens a popup where airline-specific promotion code information can be entered.

The common required fields for Special Fare or Program are Airline ID and Account ID.

To enter multiple promotion codes, click the + button to add items.

Clicking the Enter button displays the message Promotion Code has been entered, and the flight schedule search area shows it in Airline / Code format.

The input method may vary by airline; click Airline ID to check the available promotion types for the desired airline.

The Direct Flights Only feature is not available for SQ and QR airlines, so connecting itineraries may appear even if the option is checked.

Reviewing Search Results

After clicking the Search button, the results list is displayed at the bottom upon successful execution.

Select the desired schedule from the search results list.

Review Search Results

The entered itinerary conditions are displayed per segment.

If no results are found or an airline error occurs, an error message appears in the top-right corner.

Refine Search Within Results

Select checkboxes and click Search in results to review only the desired schedules.

Multiple checkboxes can be selected simultaneously.

To return to the original results, click Reset filter and then Search in results again.

Select Schedule

Available schedules are displayed as a list.

The default sort order is Lowest Price.

If multiple schedules share the same price, they are sorted alphabetically by 2-letter airline code, then by earliest departure time.

Click the Select button on the desired schedule.

Upsell Fare

Click the expand (∧) button on the right side of a schedule row to view available upsell fare options for that itinerary.

Each upsell option displays the fare conditions (e.g., Standard, Flex, Not Included / Light, Not Included / Premium) and the corresponding Total Amount.

Select the desired fare option and click Select to proceed with that upsell fare.

Click the collapse (∨) button to hide the upsell fare options and return to the default view.

The Total Fare area displays the combined total for all passengers.

Hovering over the information icon next to the price shows the amount per passenger.

Clicking the ticket icon button opens the fare rules and included services popup.

Fare Difference Information

If the final confirmed fare has changed, the Fare Difference popup is displayed.

Fare recalculation is automatically performed when proceeding with a booking after selecting a schedule.

The Fare Difference popup is displayed only when the fare shown in the search results differs from the final confirmed fare.

The popup shows Before, After, and Difference based on Base Amount, Total Tax, and Total Fare.

Price increases are shown in red; price decreases are shown with a - sign.

Click the Confirm button to close the popup and proceed to the next step.

Booking Process

After selecting a schedule and clicking the Next button, the Passenger Information and Payment Information popup is displayed.

Enter booking information in the Passenger Information at popup.

Your Flights

The selected itinerary information is displayed one row per segment.

Columns include: Airline, Flight No., Departure, Arrival, Departure Date / Time, Arrival Date / Time, RBD, FareBasis, Cabin, PriceClass, Baggage Allowance, Aircraft, Codeshare, Hidden city.

Add Service / Add Seat

Click the Add Service button to add ancillary services during the booking process.

Click the Add Seat button to select seats during the booking process.

TR airline supports service purchase only during the booking process.

Passenger Information

The number of passengers and PTC selected during the search are displayed.

Enter the required information for each passenger: Title, Surname, GivenName, Gender, Date of Birth, Email, Mobile, Doc Type, Doc Number, Expiry Date, Nationality, Issuing Country, Residence Country, Airline (FFP), Membership Number.

In multi-passenger bookings, the Primary Contact checkbox is shown only for adult passengers. For bookings without adults, it is shown for child passengers.

FFN information entered during the flight schedule search is pre-filled and cannot be edited. FFN not entered during the search can be added here.

Residence Country is displayed only for certain airlines and may be required for routes to the Americas.

The Contact Refusal checkbox is displayed only for AF and KL airlines.

Payment & Ticketing

Select the payment method in the Payment Information section and proceed with ticketing.

Payment Amount

Items to be charged are displayed one row per passenger per item, with Base Amount, Total Tax, and Total Fare shown per row.

The Grand Total Fare shows the combined total of all items for all passengers.

Click the ticket icon next to the fare to view Fare Rules and Conditions.

Payment Information

Instant payment: Select from Cash, Voucher, or Mixed Payment and click Pay & Issue. Ticketing is processed simultaneously with booking.

Pay Later: Select Pay Later and click Pay & Issue to create the booking only and generate a PNR. Post-ticketing must be completed on the Booking Detail page.

Only payment methods supported by the airline are displayed.

Pay & Issue

Click the Pay & Issue button to complete the booking and ticketing.

Upon success, a confirmation message appears and you are redirected to the Booking Detail screen.

Please note when selecting Pay Later

Pay Later creates the booking only.

The booked ticket will only be valid after completing post-ticketing on the Booking Detail page.

Confirm Held Booking

Unlike same-day ticketing, Confirm Held Booking is performed from the Booking Detail screen of an existing held PNR. Follow the steps below to complete ticketing.

Navigate to Booking Detail and click the Pay & Issue button in the Payment Amount section to begin Confirm Held Booking.

Access Booking Detail

Search for the target PNR using PNR Search in the top navigation bar, or navigate via Order Management > Order List.

Open the Booking Detail screen for the pre-ticketed PNR.

Click Pay & Issue

In the Payment Amount section of the Booking Detail screen, click the Pay & Issue button.

The Confirm Held Booking popup is displayed with the following sections:

Your Flights: The booked itinerary information per segment.

Passenger Information: Passenger details for all travelers.

Payment Amount Details: Items to be charged per passenger and per item. Grand Total Fare shows the combined total.

Payment Information: Only Instant payment is available. Select from Cash, Voucher, or Mixed Payment.

Confirm and Complete Ticketing

Review the Grand Total Fare, select a payment method, and click the Pay & Issue button in the popup.

Upon success, the Ticketing Date on the Booking Detail will be recorded.

Any ancillary services added before ticketing will be charged together at this step.