FAQ & Contact

Quick answers to common questions, plus where to go when you need a person.

📮 Contact — who to reach, and when

Your need	Channel
Technical / integration support, bug reports	📧 `halosync_support@halocorp.kr` — for bugs, attach the details in Reporting an Issue
General & business inquiries (partnership, contract, pricing)	📧 `contact@halocorp.kr`
Self-serve — API error codes	Error Handling & Troubleshooting

What is NDC?

What is an aggregator?

Why should I adopt PolarHub?

What do we need to prepare for PolarHub integration?

How long does it take to integrate with PolarHub?

If I have multiple IATA numbers, can I manage them separately?

What features are provided by the platform?

What ancillaries do you offer?

Do you offer localized payment solutions?

Can we monitor or control issues with airlines?

What happens when an airline or IATA upgrades their schema?

How fast is the response time?

What is the booking success rate?

How available is HaloSync?

In case technology goes down, how will you contact us?

Which security certifications has HaloSync acquired or is planning to obtain?

Do you share booking data with third parties?

Didn't find your answer? Email halosync_support@halocorp.kr (technical) or contact@halocorp.kr (business).