Airline Profile

Want each airline to return offers only for the routes you actually care about? Airline Profile lets you tailor the routes an airline can be searched on, per airline, so you cut out unnecessary itinerary-search traffic and keep your shopping focused on strategic routes. This guide explains how route control works, how the route hierarchy is structured, and how to view, register, and edit your own routes.

TIP

New to route control? Read How Route Control Works first so the Custom Route vs Master Route distinction makes sense before you start registering routes.

How Route Control Works

You can curate, per airline, the list of routes that are allowed to return fares during an itinerary search for your agency. This is especially useful when you manage L2B (Look-to-Book) ratios — you register only the routes you want to keep searchable and leave everything else out.

Two concepts drive the whole feature:

Route Type	What it means
Custom Route	The routes your agency registers individually to limit which itineraries an airline can be searched on. When you want to allow searches on only certain routes (for example, to manage L2B), you register those routes as Custom Routes.
Master Route	The full list of origin/destination (O/D) pairs that HaloSync provides for each airline. Your Custom Route settings only ever operate within this range — HaloSync supplies the complete set of O/D pairs each airline offers, and that complete set is the Master Route.

How your custom routes are applied:

Case	Result
Before you register any Custom Route (initial state)	With no Custom Routes registered, the Master Route settings apply as-is — every route the airline offers stays searchable.
After you register Custom Routes	Once you have a Custom Route list, searches operate according to your custom settings, still within the Master Route range. Example: if you register only `[Korea <> Middle East]` as On for an airline, child routes of `[Korea <> Middle East]` return fares on itinerary search, while routes outside it do not.

NOTE

A Custom Route only works if the matching route (or a parent of it) also exists in the airline's Master Route. If the Master Route doesn't cover that O/D pair, the search returns Not found airline route. even when your Custom Route is set to On.

The route hierarchy: Continent → Country → City

Routes are managed at three levels of granularity — Continent → Continent, Country → Country, and City → City (airport). A narrower route that falls inside a broader route's range is called a child route; the broader route is its parent route.

For example:

[LHR → ICN] is a child route of [Europe → Korea]

[LON → SEL] is a child route of [UK → Korea]

[LHR → ICN] is a child route of [LON → SEL]

The Controllable Airline List

Path: Open the Aggregator menu in the sidebar, then click Airline Profile.

Only airlines your agency Account is actively connected to appear here, so the list reflects exactly what you can control.

Airline Profile list with Provider and Airline search filters

Item	Details
Search Filters	Provider — filter by the service provider of your connected airlines. Options: All (default), Farelogix, Amadeus, Navitaire, etc. Selecting one narrows the list to the airlines that provider serves. Airline — search by airline; type the airline name or 2-letter code as a keyword, then select. A reset control clears your filters.
Search Results	Shows airlines matching your filters. When nothing matches, the list shows “No search results found.” Sorted by creation date (newest first). Only airlines your agency Account is connected to are listed.
Airline Detail	Click an airline to open its detail view (see The Airline Detail View below).

The Airline Detail View

Open an airline to see its basic info and manage its custom routes.

Airline detail view with Basic Info, Route Setting, and Excel Download

Section	Details
Basic Info	The airline's basic information for the routes you're setting, plus the date the routes were first registered.
Route Setting	Where you manage your agency's custom routes — view the list (A), register a route (B), and open a route's detail to edit it (C). See the three flows below.
Excel Download	Download your custom-route search results as a file. Only the current page of results is included. Example: with `Showing 11-20 of 36 entries`, only the 10 items on page 2 are exported.

A. View your custom routes

B. Register a custom route

C. Open and edit a custom route

A. View your custom routes

Route Setting — custom route list with Departure/Arrival and Active filters

Open Route Setting

In the airline detail view, go to Route Setting.

Filter by Departure → Arrival

Enter Region, Country, and City/Airport codes (keyword search, then select). Searching by a parent route range returns all of its child routes.

Filter by Active state and review

Optionally filter by Active — All (default), On, or Off — then review the results. The reset control clears your filters.

The list shows routes matching your filters, sorted by Route ID (descending). When nothing matches, you'll see “No search results found.”

How parent/child route settings affect itinerary search

Parent/child route setting rules:

Rule	Behavior
Parent On	Setting a parent route to On allows itinerary search for all of its child routes.
Parent On, child Off	If a parent is On and you then set a specific child to Off, that child route is still searchable (the parent's On setting wins).
Parent Off, child On	If a parent is Off and you set a specific child to On, only that child route becomes searchable.
Off instead of delete	Because Active Off behaves like an unregistered route, you can set a route to Off instead of deleting it.

Worked examples:

These examples show how your Custom Route On/Off settings decide what's searchable, assuming the airline's Master Route already covers the routes involved (see the note below for the Master Route condition).

Example 1 — Airline EK with the custom continent route [Korea <> Middle East] set to On (and no other custom route registered):

ICN → DXB can be searched (it's a child of the On route [Korea <> Middle East]).

ICN → LHR cannot be searched (returns Not found airline route.). You'd need to also register [Korea <> Europe] to allow it.

Example 2 — Airline EK with the custom continent route [Middle East <> Europe] set to Off and only its child route [DXB <> LHR] set to On:

DXB → LHR can be searched.

DXB → MAD cannot be searched (returns Not found airline route.).

NOTE

The examples above assume the matching route also exists in the airline's Master Route. Even when your Custom Route is On, fares only return if the airline's Master Route also covers that route or a parent of it.
For example, with the same custom setting, ICN → DOH returns fares because the Master Route covers it, while ICN → DXB returns Not found airline route. if the Master Route does not cover ICN → DXB or a parent of it — the deciding factor here is Master Route coverage, not your Custom Route setting.

How Route Control Works#

The route hierarchy: Continent → Country → City#

The Controllable Airline List#

The Airline Detail View#

A. View your custom routes#

How parent/child route settings affect itinerary search#

How Route Control Works

The route hierarchy: Continent → Country → City

The Controllable Airline List

The Airline Detail View

A. View your custom routes

How parent/child route settings affect itinerary search