Common Error Codes

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HaloSync returns standardized error messages in the ResultMessage object. Below are some frequently encountered codes.

Please check ResultMessage.Code and ResultMessage.Message in the API response. Detailed logs may be required for debugging.

ErrorCode	ErrorMessage	Remarks
00000	success
99999	Uncaught Exception
95005	Aggregator Service Error	The error occurred when the airline responded in a way that made error classification impossible, so the Aggregator could not process it. Example: timeout
50101	It is not a valid Origin value
50102	The 'Origin' value is required.
50103	It is not a valid Destination value
50104	The 'Destination' value is required.
50105	It is not a valid Triptype value
50106	The 'TripType' value is required.
50107	It is not a valid mtDeparture value
50108	If the itinerary type is MT, the mtDeparture value is required.
50109	It is not a valid mtArrival value
50110	If the itinerary type is MT, the mtArrival value is required.
50111	It is not a valid DepartDate value
50112	It is not a valid mtDepartDate value
50113	If the itinerary type is MT, the mtDepartdate value is required.
50114	It is not a valid ReturnDate value
50115	It is not a valid mtArrivalDate value
50116	If the itinerary type is MT, the mtArrivalDate value is required.
50117	It is not a valid Cabin value	Example: Y : economy, W : premium economy, C : business, F : first
50118	The 'Passenger' value is required.
50119	The maximum number of passengers that can be requested is {} persons.
50120	It is not a valid PTC value
50121	If the itinerary type is RT or OW, the ReturnDate value is required.
50122	The array sizes of MtDeparture, MtArrival, and MtDepartDate must be the same.
50150	Results build error
50152	Can’t find ShoppingResponse Data
50153	Not found airline route.
50154	Not found airline provider.
50199	No query results.
50201	Invalid PNR Cancel: PNR previously cancelled
50202	Your booking has been created successfully. Please retrieve it using the OrderID	BA timeout issue: Booking created but airline response error. Retrieve with OrderID.
50203	Ticket issue fail
50204	The ‘AgencyID’ value is required.
50205	The ‘Recipient’ value is required.
50206	The 'Passengers' value is required.
50207	The 'PassengerID' value is required.
50208	The 'Ptc' value is required.
50209	The 'Gender' value is required.
50210	The 'BirthDate' value is required.
50211	The 'Name' value is required.
50212	The 'NameTitle' value is required.
50213	The 'Surname' value is required.
50214	The 'GivenName' value is required.
50215	The 'Offer' value is required.
50216	The 'OfferID' value is required.
50217	The 'Owner' value is required.
50218	The 'OfferItems' value is required.
50219	The 'OfferItemID' value is required.
50220	The 'Query' value is required.
50221	The ‘Offers’ value is required.
50222	The ‘Flights’ value is required.
50223	The ‘OriginDestinationKey’ value is required.
50224	The ‘Segments’ value is required.
50225	The ‘SegmentKey’ value is required.
50226	The ‘FareBasisCode’ value is required.
50227	The ‘PriceClassName’ value is required.
50228	The ‘FareRefKey’ value is required.
50229	The ‘ResponseID’ value is required.
50230	The 'Order’ value is required.
50231	The 'Action' value is required.
50232	It is not a valid ‘Action’ value ex)issue or refund or void
50233	The 'OrderID' value is required.
50234	The 'BookingReference' value is required.
50235	No access to overbook flight.	Occurs when overbooking is not allowed by airline
50236	The Order has not been cancelled, Unable to update ticket status from airline
50237	The Order has not been cancelled, Same day refunds not allowed
50238	Cannot check the status Order, please retrieve the order for details
50239	Invalid PromotionCd
50240	Passenger count and ticket document count is not matched.	If ticket count does not match passenger count, Polarhub automatically cancels PNR
50241	PNR {PNRADDR} currently being Updated	Warning response when PNR is being updated, retry later
50242	Cannot make fareRule information
50243	Invalid or Expired Offer	Returned if using expired Offer
50244	OrderItem {1} specified already ticketed	Occurs when ticket issuance is requested for already-ticketed Order
50245	The 'OrderID' or 'BookingReference' value is required.
50246	Can't find OrderID
50247	Incorrect 'FlightQuery' information
50248	Incorrect 'ResponseID'
50249	Can't find Order information
50250	PNR previously cancelled	Returned if PNR already cancelled in airline
50252	Deletion not allowed	Occurs when involuntary change cancellation not allowed
50253	Invalid response to TicketImageRQ	Airline response invalid
50255	The 'PassengerAssociationReference' value is required.	Required when INF passenger must reference guardian
50256	Cannot add duplicate seat elements for the same traveler and segment.	Occurs when duplicate seat assignment attempted
50257	PNR not created	PNR not issued at airline side, only supplier PNR created
50258	Multiple Order with the same OfferID
50259	Invalid Country Code : CountryOfIssuance	Error when country code is longer than 3 characters
50260	Can't find OrderReshop Response Data
50261	The KE Order has not been cancelled, please proceed with the manual refund process.	KE refund restriction condition error
50262	Request conflict with another operation. Please try again.
50295	{messageName}, service error
50296	{messageName}, Polarpie Message Convert Error
50297	Result build error
50298	Segment status is HL
50299	No query results
50301	The ‘AgencyID’ value is required.
50302	The ‘Recipient’ value is required.
50303	The 'Passengers' value is required.
50304	The 'PassengerID' value is required.
50305	The 'Ptc' value is required.
50306	The 'Gender' value is required.
50307	The 'BirthDate' value is required.
50308	The 'Name' value is required.
50309	The 'NameTitle' value is required.
50310	The 'Surname' value is required.
50311	The 'GivenName' value is required.
50312	The 'Offer' value is required.
50313	The 'OfferID' value is required.
50314	The 'Owner' value is required.
50315	The 'OfferItems' value is required.
50316	The 'OfferItemID' value is required.
50317	The 'Query' value is required.
50318	The ‘Offers’ value is required.
50319	The ‘Flights’ value is required.
50320	The ‘OriginDestinationKey’ value is required.
50321	The ‘Segments’ value is required.
50322	The ‘SegmentKey’ value is required.
50323	The ‘FareBasisCode’ value is required.
50324	The ‘PriceClassName’ value is required.
50325	The ‘FareRefKey’ value is required.
50326	If TicketDateTime set then ‘Date’ value is required.
50327	If TicketDateTime set then ‘Time’ value is required.
50328	The ‘ResponseID’ value is required.
50329	Need an OrderID or OfferID.
50330	NDC Order discrepancy error. Order has been modified externally.	Occurs when order modified externally (FLX only)
50331	Can't find ResponseID
50332	OfferPrice request failed due to cache control being disabled.
50396	{messageName}, Polarpie Message Convert Error
50397	Result build error
50399	No query results
59395	{messageName}, service error	Occurs when airline response is unclear and BE cannot process (e.g. timeout, 500 error)
50501	Waitlist is closed	Returned when airline waitlist is closed
50599	{Owner}, {airline response message}, Airline response error	The airline's exact error message is NDC error mail is given directly by NDC API, so if you give API response regardless of the response content, it is marked as 50599