This section provides a detailed breakdown of the features and functionalities available for each airline. You'll find a clear matrix outlining supported services such as booking, ticketing, and post-booking capabilities, along with specific workflow requirements for each carrier.
Feature Support Matrix#
🟢: Supported in Production
1 Prime Booking#
| Airline | Seat | Service | Seat & Service |
|---|
| AA | ⚪ | 🚫 | 🚫 |
| AF | 🟢 | 🟢 | ⚪ |
| AY | 🟢 | 🟢 | 🟢 |
| BA | ⚪ | ⚪ | ⚪ |
| EK | ⚪ | ⚪ | ⚪ |
| HA | 🟢 | 🟢 | 🟢 |
| KE | ⚪ | ⚪ | ⚪ |
| KL | 🟢 | 🟢 | ⚪ |
| LH | ⚪ | ⚪ | ⚪ |
| QR | 🟢 | 🟢 | ⚪ |
| SQ | 🟢 | 🟢 | 🟢 |
| TR | 🟢 | 🟢 | 🟢 |
| TK | 🟢 | 🟢 | 🟢 |
2 Post Booking#
SSR only can be canceled : HA, KE
Seat Free SSR only can be canceled : TK
| Airline | Seat | Service | Seat & Service | Itinerary Change | Info Change | Split | Cancel | Extend Reserve TL |
|---|
| AA | ⚪ | 🚫 | 🚫 | ⚪ | ⚪ | ⚪ | 🟢 | 🚫 |
| AF | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | ⚪ | 🟢 | 🚫 |
| AY | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🚫 |
| BA | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 | 🚫 |
| EK | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 | 🚫 |
| HA | 🟢 | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | 🟢 | 🚫 |
| KE | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟡 | 🟡 | 🚫 |
| KL | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | ⚪ | 🟢 | 🚫 |
| LH | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 | 🚫 |
| QR | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 | 🚫 |
| SQ | 🟢 | 🟢 | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | 🚫 |
| TR | 🟢 | 🚫 | 🚫 | 🚫 | 🚫 | 🚫 | 🟢 | 🚫 |
| TK | 🟢 | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | 🟢 | 🟢 |
SSR only can be refunded : HA, KE
Seat Free SSR only can be canceled : TK
| Airline | Seat | Service | Seat & Service | Itinerary change | Info Change | Split | VOID / Refund |
|---|
| AA | 🟢 | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 |
| AF | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | ⚪ | 🟢 |
| AY | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 |
| BA | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 |
| EK | 🟢 | 🟢 | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 |
| HA | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 |
| KE | 🟡 | ⚪ | ⚪ | 🟡 | 🟡 | 🟡 | 🟡 |
| KL | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | ⚪ | 🟢 |
| LH | 🟢 | 🟢 | ⚪ | ⚪ | ⚪ | ⚪ | 🟢 |
| QR | 🟢 | 🟢 | ⚪ | 🟢 | ⚪ | 🟢 | 🟢 |
| SQ | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 | 🟢 |
| TR | 🟢 | 🚫 | 🚫 | 🚫 | 🚫 | 🚫 | 🟢 |
| TK | 🟢 | 🟢 | 🟢 | ⚪ | 🟢 | 🟢 | 🟢 |
3 Involuntary Change Notification#
| Airline | OCN | OCN Accept |
|---|
| AA | 🟢 | ⚪ |
| AF | 🟢 | 🟢 |
| AY | 🟢 | 🟢 |
| BA | 🟢 | ⚪ |
| EK | 🟢 | ⚪ |
| HA | 🟢 | 🟢 |
| KE | 🟡 | ⚪ |
| KL | 🟢 | 🟢 |
| LH | 🟢 | ⚪ |
| QR | 🟢 | ⚪ |
| SQ | 🟢 | ⚪ |
| TR | 🚫 | 🚫 |
| TK | 🟢 | ⚪ |
Workflows#
1 Prime Booking#
1.1 Delay Ticketing (Flights only)#
1.2 Instant Ticketing (Flights only)#
1.3 Seat#
* QR 'OrderCreate w/ FOP' only supported1.4 Service#
* QR 'OrderCreate w/ FOP' only supported1.5 Seat & Service#
* Free Seat & Free Service * Free Seat & Pay Service (group unit)* Free Seat & Pay Service (1 unit) , Pay Seat & Pay Service (1 unit) , Pay Seat & Pay Service (group unit) , Pay Seat & Free Service 2 Post Booking#
2.1 Check Booking Detail#
2.2 Held Booking - Ancillary#
* Pay Service (group unit)* Free Seat & Free Service* Free Seat & Pay Service (group unit)* Free Seat & Pay Service (1 unit)* Pay Seat & Free Service* Pay Seat & Pay Service (group unit)* Pay Seat & Pay Service (1 unit)2.3 Held Booking - Change#
2.3.1 Confirm Held BookingAA, BA, EK, LH, LX(LH), OS(LH), QR
2.4 Ticketed Booking - Ancillary#
EK, HA, KE, LH, LX(LH), OS(LH)
EK, HA, LH, LX(LH), OS(LH)
2.5 Ticketed Booking - Change#
2.5.1 VOID / Refund for ticket2.5.2 Cancel / VOID / Refund for Ancillary2.5.5 Passenger Information Change2.5.6 OrderChange Notification / Acknowledgement2.5.7 Involuntary Changes AcceptTerminology#
Prime Booking: Before ticketing (shopping/offer/booking stage)
Post Booking: After booking creation (manage/change stage)
Held Booking: Booking created but not yet ticketed (PNR on hold)
Ticketed Booking: Booking with issued ticket
Instant Ticketing / Booking: Ticket issued immediately upon booking
Deferred Payment / Delay Ticketing: Ticket issued after booking creation
FFN (Frequent Flyer Number), FFP (Frequent Flyer Program): Frequent flyer number, Airline loyalty program
FQTV (Frequent Flyer Tier/Code): Frequent flyer tier/code used for mileage accrual
SSR (Special Service Request): Special service request (e.g., addition bag, meal, wheelchair)
OB Fee: Card payment surcharge
CLID (Client Identification Number): Client identifier
w/ & w/o: with and without
