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  1. Operations & Support
  • HaloSync Portal
  • Getting Started
    • About HaloSync
    • Supported Airlines & Onboarding
  • Operations & Support
    • Airline Operational Notes
    • FAQ & Contact
  • Integration with PolarHub
    • 🔑 Transaction ID Guidelines
    • 🔐 Authentication: HMAC Guide
    • Carrier Support Matrix
    • Integration Errors & Troubleshooting
    • OrderChangeNotif
    • AirShopping
    • OfferPrice
    • OrderCreate
    • OrderRetrieve
    • ServiceList
    • SeatAvailability
    • OrderReshop
    • OrderQuote
    • OrderChange
    • OrderCancel
  • Release Notes
    • PolarHub Release Note
    • Albus Release Note
    • Luna Release Note
  • Product Guides
    • Luna User Guide
      • Login
      • Main Screen & Lists
      • Booking & Ticketing
      • Booking Cancellation
      • PNR Detail
      • Booking Change
      • Ancillary Services
      • User Management
  • Schemas
    • PolarHub Schema 2026.2
      • comm
        • PayerType
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
      • OrderViewRS
      • AirShoppingRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
      • OrderChangeNotif
      • Acknowledgement
    • PolarHub Schema 2026.1
      • comm
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
      • OrderViewRS
      • AirShoppingRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
    • PolarHub Schema 2025.9
      • Acknowledgement
      • OrderChangeNotif
    • PolarHub Schema 2025.7
      • comm
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
      • OrderViewRS
      • AirShoppingRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
    • PolarHub Schema 2025.6
      • comm
        • RequestOfferItemType
        • RequestOrderItemType
        • OrderServicingDeleteType
        • TravelAgencyType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResponseParameterType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferType
        • OfferItemInfoType
        • PaxType
        • PaymentType
        • ContactInfoType
        • OrderViewOrderType
        • OfferType_Extend
      • AirShoppingRQ
      • AirShoppingRS
      • OfferPriceRQ
      • OfferPriceRS
      • OrderCreateRQ
      • OrderViewRS
      • SeatAvailabilityRQ
      • SeatAvailabilityRS
      • ServiceListRQ
      • ServiceListRS
      • OrderRetrieveRQ
      • OrderReshopRQ
      • OrderQuoteRQ
      • OrderReshopRS
      • OrderCancelRQ
      • OrderCancelRS
      • OrderChangeRQ
    • PolarHub Schema 2026.3
      • comm
        • TravelAgencyType
        • ResponseParameterType
        • OrderViewOrderType
        • OfferType
        • OfferType_Extend
        • PaymentType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferItemInfoType
        • PaxType
        • ContactInfoType
        • PayerType
      • AirShoppingRS
      • OrderViewRS
      • OfferPriceRS
      • OrderReshopRS
      • OrderCreateRQ
      • OrderChangeRQ
      • SeatAvailabilityRS
      • ServiceListRS
      • OrderCancelRS
      • OrderCancelRQ
      • OrderQuoteRQ
      • OfferPriceRQ
      • AirShoppingRQ
      • SeatAvailabilityRQ
      • OrderRetrieveRQ
      • OrderReshopRQ
      • ServiceListRQ
      • OrderChangeNotif
      • Acknowledgement
    • PolarHub Schema 2025.3
      • comm
        • TravelAgencyType
        • OriginDestType
        • PaxCodeType
        • CriteriaType
        • ResponseParameterType
        • ResultMessageType
        • DataListsType
        • OrderOfferType
        • OfferType
        • OfferItemInfoType
        • PaxType
        • PaymentType
        • ContactInfoType
        • OrderViewOrderType
        • OfferType_Extend
      • AirShoppingRQ
      • AirShoppingRS
      • OfferPriceRQ
      • OfferPriceRS
      • OrderCreateRQ
      • OrderViewRS
      • SeatAvailabilityRQ
      • SeatAvailabilityRS
      • ServiceListRQ
      • ServiceListRS
      • OrderRetrieveRQ
      • OrderReshopRQ
      • OrderQuoteRQ
      • OrderReshopRS
      • OrderCancelRQ
      • OrderCancelRS
      • OrderChangeRQ
  1. Operations & Support

FAQ & Contact

💡
For Technical support, 📧: halosync_support@halocorp.kr
For General / Business Contact, 📧: contact@halocorp.kr
Which security certifications has HaloSync acquired or is planning to obtain?
What is NDC?
What is an aggregator?
Why should I adopt PolarHub?
If I have multiple IATA numbers, can I manage them separately?
Do you share booking data with third parties?
What do we need to prepare for PolarHub integration?
How long does it take to integrate with PolarHub?
What features are provided by the platform?
What ancillaries do you offer?
Do you offer localized payment solutions?
How fast is the response time?
What is the booking success rate?
How available is HaloSync?
Can we monitor or control issues with airlines?
In case technology goes down, how will you contact us?
What happens when an airline or IATA upgrades their schema?
Modified at 2026-03-19 00:47:27
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Airline Operational Notes
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Integration with PolarHub
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